There is no minimum order requirement. You can order as little as a single bottle of oil, one jar, or even just one bar of soap. Naturally, the shipping cost will be relatively high in proportion to the order size.
You do not need to order in full cases, either; you can customize your order however you like—for example, by combining two bottles of one type of oil, one of another, a tin, a bottle of flavoured oil, and various types of spreads and vegetables preserved in oil…
Shipping costs vary depending on the destination country: for shipments within Italy, the cost is €9.90 for orders under €89, while shipping is free for orders above this amount.
For shipments outside Italy, the cost depends on the destination country and the weight of the goods; simply enter the destination location in your cart to view the shipping cost.
If a country appears in the list of nations in the shopping cart, it means that shipping is available. If your country does not appear on the list, you can still email calvi@oliocalvi.ilmiosito.info to ask if shipping is possible; we will check with our couriers to see if it can be done and at what cost.
If the shipment arrives damaged, we will resend the damaged goods at no cost to the customer. However, we ask you to please get the driver to write on the delivery slip or handheld device that the goods arrived damaged. If this is not possible, you must provide photographic evidence of the damage.
If the shipment is lost and never delivered, we will resend it at no cost to the customer.
Payment can be made via credit card, bank transfer, or PayPal (using your PayPal account or simply a credit card). When using PayPal, you have the option to pay in three installments.
For payments made from Italy, payment via Satispay is also an option.
If you choose to pay by bank transfer, you will receive an order confirmation containing the IBAN details for the payment. Shipment will take place once the transfer has been received.
Payment upon delivery is not available.
We cannot guarantee a specific delivery time, but we normally ship the goods the day after the order is placed; delivery within Italy takes place within 2–3 days of the order, and delivery within Europe takes 5–6 days. We notify the customer via email in the event of shipping delays exceeding 3 days (for example, if a product requires preparation).
You can send us an email requesting the tracking information for your order, and we will send it to you immediately.
Requesting that the goods be shipped to an address other than your own is very simple and can be done during checkout.
Also during checkout, you can add notes and special requests—such as “Please include a greeting card with this message: ‘…….”, at no extra cost.
You can enter special requests in the “Notes” field during checkout; however, not all of them can be accommodated—especially those regarding delivery arrangements, as couriers can sometimes be rather inflexible. In any case, we will contact you to explain what is and isn’t possible.
Certainly. However, it is essential that you include a note in the order comments field during checkout—such as “I will send a separate email with instructions for this order” or something similar. This is because the order might be shipped very quickly, and the email could be read too late. Our email address is calvi@oliocalvi.ilmiosito.info.
European customers have the right to return unopened products and request a refund (right of withdrawal) within 14 days of receiving the goods, following the procedures outlined on the “Returns and Refunds” page found at the bottom of the homepage.
If you have any questions that haven’t been answered here, please email: calvi@oliocalvi.ilmiosito.info
You can also find the “Terms and Conditions” section at the bottom of the homepage, containing all legal information regarding the use of the site.